Refund policy
Return & Refund Policy – ForgeLife Books
At ForgeLife Books, we want you to feel confident in every purchase. If you’re not completely satisfied, we’re here to help.
📦 Returns
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
To be eligible for a return:
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The item must be in the same condition that you received it
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Unused and in its original packaging
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Proof of purchase (receipt or order confirmation) is required
To start a return, please contact us at support@forgelife.shop.
If your return is accepted, we will provide instructions on how and where to send your package.
⚠️ Items sent back without first requesting a return will not be accepted.
💸 Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
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Refunds will be issued to your original payment method
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Please allow 5–10 business days for your bank or card provider to process the refund
🔁 Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you received a damaged or wrong item, contact us at support@forgelife.shop with:
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Your order number
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Clear photos of the issue
🚫 Non-Returnable Items
Certain items cannot be returned, including:
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Digital products or downloadable content
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Gift cards
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Items marked as final sale
📬 Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect
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Shipping costs are non-refundable
❗ Damages & Issues
Please inspect your order upon arrival and contact us immediately if:
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The item is damaged
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The wrong item was sent
We will resolve the issue as quickly as possible.
⏳ Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account again
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Contact your credit card provider
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Contact your bank (processing times may vary)
If you’ve done all of this and still have not received your refund, please contact us at support@forgelife.shop.
📩 Contact Us
For any questions regarding returns or refunds, reach out to us at:
Thank you for shopping with ForgeLife Books.